Maynilad Water Services, Inc. (Maynilad) Chief Operations Officer Randolph T. Estrellado holds the certificate of citation given by the World Bank in recognition of Maynilad’s commitment to become a “Utility of the Future” (UoF)—“a future-focused utility which provides reliable, safe, inclusive, transparent, and responsive water supply and sanitation services through best-fit practices that allow it to operate in an efficient, resilient, and sustainable manner”.
The World Bank created the UoF diagnostic tool and action-planning methodology to help utilities assess their service, including the development of an immediate 100-day action plan to help them overcome challenges and achieve the Sustainable Development Goals.
Maynilad has been participating in the program since August 2020, joined by nine other water and wastewater companies from eight countries. Based on the UoF assessment, Maynilad ranked as “Utility of the Future” in one program criterion; as “World-Class” in seven criteria, and as “Well-Performing” in two other criteria. Performance and maturity were measured in organization and strategy, human resources and financial management, and technical and commercial operations. Service was also assessed in areas of reliability, safety, inclusiveness, transparency and responsibility.