SSS expands online services

Published March 4, 2021, 5:30 AM

by Chino S. Leyco

State-run Social Security System (SSS) has added more services to the pension fund’s online services portfolio as it steps up efforts to digitalize member and employer transactions.  

In a statement, Aurora C. Ignacio, SSS president and chief executive said there is a need to bring SSS services within reach of its members, pensioners, covered employers, and the public in view of social distancing and health requirements.

For this reason, Ignacio said SSS has been gradually shifting its stakeholders’ way of transacting with with the pension fund from face-to-face to online.

“The pandemic motivated us further to fast track our digital transformation initiatives, not only to provide our stakeholders with faster, more convenient, and more efficient means of transacting with us but also to ensure their safety,” Ignacio said.  

Services in the My.SSS Portal now includes online applications for Calamity Loan, Pension Loan, Retirement Benefit (subject to qualifying conditions for online filing), Unemployment Benefit, and Funeral Claim.

Submission of Requests for Member Data Change for simple corrections for members and submission of Sickness Benefit Reimbursement Application for employers are also available in the My.SSS Portal.

The SSS has also introduced both members and employers to the Real-Time Processing of Loans Payment Reference Number (RTPL-PRN) facility, Benefit Re-disbursement Module, and improved Disbursement Account Enrollment Module (DAEM).

Moreover, the SSS enhanced the online SS Number Application facility and has provided members with access to the Remittance Transfer Company/Cash Payout Outlet (RTC/CPO) Reference Number Inquiry.

Aside from the new and improved online services, members also have access to other virtual services, including viewing their contribution and loan records as well as inquiries on the status of their benefit claims and eligibility for benefit programs, among others. 

“These may be accessed using the My.SSS Portal as well as the SSS Mobile App, Text-SSS, and Self-Service Express Terminals,” SSS said.

Members can also view their membership information, list of PRN payments, and addresses of SSS branches; file for Salary Loans; submit Maternity Notifications (for self-employed, voluntary, and Overseas Filipino Worker members); generate PRNs for contributions; and update their contact information through the My.SSS Portal and SSS Mobile App.  

By using the My.SSS Portal, members can also make an appointment with an SSS branch, send a request for SSS records, enroll in the Personal Equity and Savings Option (PESO) Fund or Flexi-fund.

Employers, on the other hand, may view their contribution and loan records, and status of payments and benefit reimbursement claims; and update their contact information through the My.SSS Portal and SSS Mobile App.  

They may also view their SSS information; submit Employment Reports (R-1A), Loan Collection Lists (ML2), Contribution Collection Lists (R3), sickness notifications, maternity notifications; generate PRN; and certify the loans or claims of their employees through the My.SSS Portal.    

Since last year, the SSS is building up its information cache on how to use its online services through webinars and other social media content.