Cebu Pacific ditches rebooking fees; says travelers want flexibility

Published March 2, 2021, 12:12 PM

by Ariel Fernandez

Budget airline Cebu Pacific (CEB) is removing its rebooking or change fees effective immediately, thus allowing passengers to rebook as many times as they need.

(MANILA BULLETIN FILE PHOTO)

This, as CEB said that flexibility is critical in restoring passenger confidence in air travel. In a recent survey conducted by the airline, it learned that flexibility remains one of the top considerations of passengers when deciding to travel again

“As we work on rebuilding our network and supporting domestic tourism, we will continue to listen to our passengers so we can make it even more convenient for every juan to fly again,” said Candice Iyog, CEB Vice President for Marketing and Customer Experience.

With the removal of change fees, passengers may now rebook their flights as many times as they need at no cost. A minimal fare difference may still apply.

The IATF has recently released a new set of simplified requirements for domestic travel, which states that travel authorities and health certificates will no longer be needed. Quarantine protocols will also be only required for those showing symptoms.

“This is a timely announcement as well, as we support the recent IATF announcement on the standardized travel requirements, and as we celebrate our 25th founding anniversary this month,” added Iyog.

Passengers may conveniently manage their bookings online through the “Manage Booking” portal on the CEB website: http://bit.ly/CEBmanageflight. Simply log in using your Getgo account, if applicable, or enter your booking reference to access your booking online. 

Bookings can be modified up to two hours before the flight. Passengers may also easily update their contact information and addresses, as well as correct misspelled names, nationality, birthdays, and salutation through the same portal. 

Those who booked their CEB flights via travel agencies must coordinate requests through their respective agents.

Apart from this new policy, CEB also has an ongoing P25 month-long seat sale on top of other offers in celebration of its 25th anniversary.

 
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