CEB scraps change fees

Published March 2, 2021, 11:08 AM

by Emmie V. Abadilla

Passengers can now rebook as many times as they need after Cebu Pacific (CEB) permanently scrapped its change fees to restore confidence in air travel.

“In a recent survey we conducted, flexibility remains to be one of the considerations of our passengers when deciding to travel again,” CEB Vice President for Marketing and Customer Experience Candice Iyog underscored.

“Because of this, we are removing our change fee effective immediately.”

“As we work on rebuilding our network and supporting domestic tourism, we will continue to listen to our passengers so we can make it even more convenient for everyjuan to fly again,” she elaborated.

With the removal of change fees, passengers may now rebook their flights as many times as they need at no cost.

However, a minimal fare difference may still apply.

Travel authorities and health certificates will no longer be needed, according to the new simplified requirements for domestic travel issued by the Inter-Agency Task Force for the Management of Emerging Infectious Diseases (IATF).

Quarantine protocols will also be only required for those showing symptoms.

Passengers can manage their bookings online through the “Manage Booking” portal on the Cebu Pacific website:

Bookings can be modified up to two hours before the flight.

Passengers can also update their contact information and addresses, as well as correct misspelled names, nationality, birthdays, and salutation through the same portal.

Those who booked their CEB flights via travel agencies must coordinate requests through their respective agents.

Aside from the new policy, CEB has an ongoing P25 month-long seat sale to celebrate its 25th anniversary.