Teko.ph (Teko Solutions Asia Inc.), recently announced the successful nationwide integration of its appliance after-sales service system, Complete Order Management System (COMS) with all the leading brands of Concepcion Industrial Corporation (CIC), including Carrier, Condura, Midea, Toshiba, and Kelvinator.
With COMS, CIC’s after-sales organizations gain greater efficiency, access to real-time service data, and synchronized collaborations with all partners at a significantly lower technology cost than legacy SAP/C4C systems.
Teko COMS is an end-to-end white label solution that digitizes the entire after-sales service process. COMS empowers the after-sales teams of appliance and electronics manufacturers by seamlessly connecting them with customers, service providers, and business partners in a single, powerful platform in the cloud.
"Our customers are the core of our business and this inspires us to continuously improve ways of serving them. With COMS, we aim to provide our customers and partners, a seamless overall experience.” - Raul Joseph Concepcion, Chairman & CEO of Concepcion Industrial Corporation
The streamlined back-end operations are also expected to greatly enhance the customer experience. Customers can now easily book for service at any CIC brand website and COMS will dispatch automatically to a matching authorized service center. Partner service providers also have access to new features like real-time jobs details, simplified ordering for parts, and an invoicing channel integrated with CIC’s financial systems. Similarly, customer support teams like call centers are now able to take service requests, track job progress, and are empowered with features to quickly resolve customer escalations.
In today’s consumer centric marketplace and with steadily decreasing differentiation between physical products, manufacturers are putting greater emphasis on their after sales services and the customer experience. A growing wave of technologically savvy consumers prefer to go online to directly communicate with vendors, and manufacturers are seizing the opportunity to digitize the entire experience and reduce costs.