Despite experiencing internet service downtime last December 3, the Bureau of Customs (BOC) said it was still able to collect about P1.6 billion in revenues.
“Despite the internet outage for a day, the BOC carried on with its operation and collected lawful revenue of P1.6 billion for the period,” the bureau said.
It also clarified that it experienced internet service downtime during daytime of December 3, as notified by its internet service provider, Philippine Long Distance Telephone Company (PLDT).
“Immediately, the internet service was fixed and restored in midday of December 4,” it noted.
It explained that the problem was caused by the cut of the PLDT Primary fiber cable due to the concrete reblocking being done in front of the Manila City hall which caused network downtime to the Bureau of Customs and to all other government agencies and companies within the vicinity.
“The BOC has made it a priority to deliver highly reliable IT infrastructure and the procurement of a backup network last August 25, 2020. This project is currently undergoing with the Central Office lines targeted for delivery this December, 2020,” the bureau added.
It also stressed that during a network downtime, only the connection of the Customs ports to the Customs Processing system (E2M) is affected.
BOC on-line systems such as Customer Care Portal System, Entry Submission/Value Added Service Providers (VASP), Payment System and Release system are not affected. All customs transactions are processed electronically and no manual processing is done.