The Bureau of Customs opened its newest customer care center at the Port of Cagayan de Oro.
The Port of Cagayan de Oro inaugurated its CCC on Nov. 18 in Macabalan, Cagayan de Oro City as it marked its 70th founding anniversary .
The BoC now has 14 CCCs -- in the ports of Manila, Legazpi, Surigao, Batangas, Subic, Clark, Zamboanga, Davao, Limay, San Fernando, Iloilo, Tacloban, Cebu, and Cagayan de Oro.
These CCCs are aimed at reducing face-to-face transactions between personnel and stakeholders to curb systemic corruption.
It is a modern service center that will provide centralized document receiving and releasing service, information kiosks, gate pass issuance, payment booth and other Customs services.
The facility will also serve as a one-stop shop for stakeholders with concerns on various Customs services and will be manned by trained Customs service officers of the bureau.
According to the Customs bureau, CCC is one of the programs of the agency in compliance with RA 11032 or the Ease of Doing Business and Efficient Government Service Delivery Act.
“It is designed to streamline the processes of the bureau and to promote zero contact policy in support of BoC’s directive to lessen face-to-face transactions with stakeholders,” District Collector John Simon said.
Simon, during the inauguration, thanked port personnel for their commitment in achieving an efficient delivery of services to the bureau's stakeholders.
He also recognized the valuable contributions of the port personnel in the significant achievements of the bureau in terms of trade facilitation, revenue generation, anti-smuggling campaign, and fight against environmental crimes.