Customs opens 11th customer care center at Port of Iloilo

Published October 1, 2020, 2:10 PM

by Betheena Unite

The Bureau of Customs recently inaugurated its 11th customer care center which is located at the Port of Iloilo.


The BoC now has established 11 CCCs in 17 ports nationwide.

The Customs bureau said Thursday that the Port of Iloilo opened its CCC during the facility’s 165th anniversary last Sept. 29.

Customs transaction hubs have earlier been established at the ports of Manila, Legazpi, Surigao, Batangas, Subic, Clark, Zamboanga, Davao, Limay, and San Fernando.

Like other port CCCs, the newly established facility serves as a one-stop shop for answering queries and concerns, processing and releasing of regulatory documents, and payment of Customs duties, taxes, fees and other charges, among others.

Manned by professional and trained Customs service officers, stakeholders can easily and expeditiously finish transactions with the port through this service center, the bureau said.

Aside from serving as a transaction hub for Customs processes, the CCC is also designed to promote zero contact policy in support of the bureau’s goal to lessen face-to-face transactions with stakeholders that would eventually rid of systemic corruption in the bureau.

The CCC is one of the programs of the Bureau in compliance with Republic Act 11032 or the Ease of Doing Business and Efficient Government Service Delivery Act.

“As Bureau of Customs frontliners, let us continue to work with resiliency and proficiency, move forward with integrity and fortitude to achieve our goals with diligence and humility. Let us always remember that teamwork is the key,” District Collector Noli Santua Jr. said during the inauguration.

The opening of the CCC was followed by the awarding of Certificates of Recognition to the Top 10 Importers of the Port of Iloilo for the first semester of 2020 and Certificates of Commendation to all port personnel for their exemplary performance in exceeding the target for March and May 2020.