The Bureau of Customs has activated its ninth customer care center at the Port of Limay which aims to ease Customs processes and rid systemic corruption within the bureau.
Port of Limay’s customer care center (CCC) became operational on Sept. 23, the bureau said Thursday.
The first eight Customs transaction hubs were established at the ports of Manila, Legazpi, Surigao, Batangas, Subic, Clark, Zamboanga, and Davao.
The CCC is a one-stop-shop customer service center that will provide Customs services such as centralized document receiving and releasing, payment, information area for inquiry and other general concerns, and pass control, among others.
Establishing these customer care centers, according to the bureau, is part of the full implementation of the “zero contact policy” in the agency that aims to lessen face-to-face transactions between stakeholders and Customs personnel.
Like the other transaction hubs earlier activated in other ports, Port of Limay’s CCC is also intended to limit face to face transactions that would eventually narrow the opportunity for systemic corruption and illegal transactions.
A team of professional and trained Customs service officers is tasked to man the transaction hubs.
Port of Limay’s CCC team is headed by Kristoffer Jan Rosales, along with other CCC officers Clarissa Grace Apor, Jheen Chaine Ahmmariey DC Villa Agustin, Rochelle Gonzales, and Jeanelle Sheen Landicho.
District Collector Guillermo Pedro Francia commended the collaborative hard work and dedication of his men for the establishment of the local CCC despite the threats brought about by the coronavirus pandemic.
He added that the local CCC will ensure a positive experience to stakeholders with the offering of re-engineered and streamlined services towards a modernized and credible Customs service.