PNP launches helpline for COVID-19 concerns

By Aaron Recuenco

The Philippine National Police (PNP) has strengthened its capability to respond to quarantine-related complaints and calls for assistance after it received a donation of communication equipment.

Philippine National Police (MANILA BULLETIN) Philippine National Police (MANILA BULLETIN)

PNP chief Gen. Archie Gamboa said the donation from the Philippine Long Distance Telecommunication Co. (PLDT) is part of the PNP Helpline ‘16677’ project by the PNP Directorate for Operations – PNP Command Center.

“We want a quick response system that will immediately address and respond to the public’s concerns in the midst of the Corona Virus Disease (COVID-19) pandemic," said Gamboa.

"The timely release of information and assistance is urgently needed by our people and the PNP’s helpline will provide just that," he added.

The PNP Directorate for Operations – PNP Command Center (DO-PCC) will be the communication hub for ECQ and GCQ concerns aside from its daily monitoring system relative to police operations and updates on law enforcement.

Among those donated were 52 units of mobile phones with load, 30 units of pocket Wi-Fi, 100 pcs P300 worth of prepaid cards, Enterprise SMS Messaging Suite, and PNP Helpline 16677.

"The intention of the platform is to provide a communication medium for the public to raise their issues and concerns relative to the implementation of rules and ordinances under ECQ and GCQ," said Gamboa.

Gamboa said the Helpline 16677 will provide a 24/7 hotline service which is connected to a trained team that will respond to the issues and concerns from the public. (Aaron Recuenco)