As the country continues to face the challenges brought by COVID-19, Globe remains committed in meeting the demands for strong data connection and continuous connectivity for users who cannot leave their homes and are struggling financially due to the effects of the pandemic.
To help Mobile Prepaid and TM customers stay connected, informed and #SafeAtHome, Globe is extending its waived service fees for its Globe load and promo loans until May 28, 2020. With this, customers can continue to conveniently borrow load and subscribe to promos from the security and safety of their homes, without worrying about additional costs.
Globe loans is an emergency service that allows Globe Prepaid and TM customers to continue using Globe services even without sufficient load. Eligible customers can avail loan products from P5 to P50 in the form of load and promo. Prepaid customers can also loan 5MB of data for P5 or 3 texts to Globe/TM + 1 load for P4. On their next top up, only the borrowed amount will be automatically collected (i.e. the standard service fees are waived).
To check which available load promos, loan plans, or emergency text or data services you can subscribe to, customers can simply dial *143# on their mobile phones and check “LOANS” in the menu for Globe Prepaid users, and “UTANG” for TM subscribers. Meanwhile, customers who still see a service fee in the menu description upon visiting *143# will receive a confirmation text from Globe notifying them that the service fee has been waived after availing the loan or promo. (Jonathan Castillo)