Grab launches on-demand grocery service

Published April 21, 2020, 12:00 AM

by manilabulletin_admin


By Alexandria San Juan

With the limitations and restrictions implemented due to the COVID-19 situation, Grab Philippines has launched an on-demand grocery service to help deliver essential needs to the public amid the enhanced community quarantine.

According to the ride-hailing app, its new service called “GrabMart” is one of the few app-based grocery services that offer on-demand delivery which promises delivery “as early as 30 minutes or within a few hours.”


Through GrabMart, users can purchase grocery items, personal care products, and even medicines, from specialty stores and well-known retail partners such as Robinsons Supermarket, Great Deals E-commerce Corporation, FamilyMart, Starbucks at Home, ASSI Fresh Plaza, Fetch! Naturals, Dog City, and Barcino to start.

“Aligned with our community-wide GrabBayanihan COVID-19 response, GrabMart helps not only consumers who need access to daily essentials, but also our delivery-partners and merchant-partners whose livelihood and businesses have been affected by the situation,” Grab Philippines Country Marketing Head RJ Cabaluna said.

The new Grab feature is currently available in select areas of Quezon City, Pasig, Manila, Mandaluyong, Makati, San Juan, Valenzuela, Paranaque, and Taguig, but is expected to expand to more locations within Metro Manila in the coming weeks.

Cash payment is still available in GrabMart, but users are encouraged to pay via GrabPay and practice Contactless Delivery for safer payments and transactions, the company said.

“Delivery fee during the Beta period ranges from as low as P89 to P149 based on distance to the store, with a minimal service fee of P30 applicable for all orders,” Grab added.

To order from GrabMart, users within the serviceable areas just need to click on the “Mart” tile in the Grab app and select orders from their desired merchant.

Grab’s ride-hailing operations have been hampered by the Luzon-wide enhanced community quarantine as public transportation services have been shut down to enforce strict home quarantine.

Despite this, Grab’s food and delivery service options continued its operations with a smaller, skeletal delivery fleet to serve customers who are also affected by the lockdown.