CSC feedback office adopts work-from-home scheme

Published March 18, 2020, 12:00 AM

by manilabulletin_admin

By Ellson A. Quismorio

The Civil Service Commission’s (CSC) Contact Center ng Bayan (CCB) will adopt a work-from-home arrangement during the month-long enhanced community quarantine period, the Commission said.

“[The CCB] will adopt a work from home arrangement from 17 March 2020 until 13 April 2020 or until such time that the Enhanced Community Quarantine shall have been lifted. This is in observance of the strict home quarantine policy being implemented,” an advisory from the CSC read.

The enhanced community quarantine (ECQ) is aimed at slowing down local infections linked to the coronavirus disease (COVID-19). The disease still has no known vaccine or working treatment.

The CCB is a feedback mechanism meant to act as government’s main help desk where citizens can request for information and assistance on government frontline service procedures, and report commendations, appreciation, complaints, and feedback.

It was established by the CSC and the Information and Communications Technology Office-National Computer Center (ICTO-NCC) to support the implementation of Republic Act No. 9485 or the Anti-Red Tape Act (ARTA) of 2007.

The CCB serves as the centralized contact point where all communications from the public may be routed, logged, responded to, and ultimately distributed to the different government agencies for proper handling and resolution, and follow through if necessary.

“The public is advised to lodge their concerns/feedback on government services via CCB email address: [email protected],” the advisory read.

The ECQ took effect March 17, and covers the entirety of Luzon. It was a more drastic measure compared to the original National Capital Region (NCR)-wide community quarantine imposed on March 15.

The CSC earlier announced that its Central Office in Diliman, Quezon City along with its regional/field offices in Luzon, would be closed to clients and visitors from March 17 to April 13.

CSC offices were earlier ordered closed Monday to Wednesday for cleaning and disinfection.