In a letter response to Prof. Rom Feria, Columnist of Manila Bulletin, Globe Telecom reiterates its role in keeping the lives of everyone bearable in light of the COVID-19 pandemic. Globe and other telcos, and the ICT in general each have important and major roles to keep up with the health crisis plaguing the country.
This was made pronounced when the government declared community quarantine as countermeasure to contain the virus. Since then, many companies have adopted telecommuting and work from home strategies in order to continue their operations.
Globe acknowledged Prof. Feria’s column call for telcos to provide free mobile data access to gov.ph websites, especially the Department of Health, were among the many and helpful points raised in this difficult times.
In line with this, Globe provided these updates on what it has done for its customers.
- From March 13 to April 15, 2020, Globe is providing free and unlimited internet connection via its GoWiFi service at select hospitals in 20 Metro Manila private and public hospitals to help medical frontliners, patients, and their loved ones remain connected and informed.
- Globe is giving free access (no data charges) to customers on official sites of the Department of Health (DOH) and National Disaster Risk Reduction and Management Council (NDRRMC). This way, customers get only official news on latest developments about COVID-19.
- Globe and TM customers who subscribed to KonsultaMD may get in touch with a doctor via the 79880 telehealth hotline without incurring mobile call charges. KonsultaMD has removed the P1 per minute charge for calls to the 79880 mobile hotline to make it easier for the public to avail of medical advice anytime they want to. Aside from convenience, this service can decongest hospitals and provide immediate medical advice on COVID-19 symptoms.
- Globe have implemented strict protocols for our Globe at Home installers and technicians before every deployment. They must pass a series of health checks and are given guidelines on proper social distancing when dealing with customers.
- Globe also gave a 30-day extension on bill payments on all their Postpaid customers – mobile, broadband, business and enterprise customers nationwide. Globe believes in giving customers at least one respite from the many concerns hounding them now.
“As the nation fights the virus and its impacts, we are hopeful that this experience would help us appreciate the importance of technology and ICT. Henceforth, we hope that there will be more cooperation amongst stakeholders – the national government, LGUs, HOAs, and the industry so we can put up the adequate infrastructure such as cell sites and fiber to homes without being dragged by permitting issues and social acceptance among communities. We too feel the concern and the burden of doing our part in mitigating the effects of this global health emergency. We remain committed and steadfast in our resolve to help carry our nation through this crisis,” said Yoly Crisanto, Chief Sustainability Officer and SVP, Corporate Communications, Globe Telecom, Inc.