Surge in E911 calls show high public awareness

Published March 4, 2020, 12:00 AM

by manilabulletin_admin

By Chito Chavez 

The Department of Interior and Local Government (DILG) stressed on Wednesday that the surge in the Philippine Emergency 911 hotline calls –from 1.46 million in 2016 to 18.4 2019 –is a testament to public awareness on who turn to for assistance during critical or adverse situations.

DILG Secretary Eduardo Año (Philippine Information Agency / MANILA BULLETIN)
DILG Secretary Eduardo Año (Philippine Information Agency / MANILA BULLETIN FILE PHOTO)

Department of the Interior and Local Government (DILG) Secretary Eduardo M. Año was elated by this development urging the public unaware of this program to make use of this service during emergencies.

In support of President Duterte’s bid to provide optimum service, Año said the DILG had taken bold steps to ensure public safety and crime prevention.

“We are happy that more and more people across the country have recognized the importance of calling E911 in times of distress and emergencies,” Año said.

“Growing by about 17-million calls in just three years is so enormous. However, it also comes with a greater challenge for us to raise the bar even higher in providing faster and better response to calls coursed through the E911 hotline,”  he added.

The E911 hotline is a community-based security and development program that provides quick response and emergency assistance to people in distress.

From Patrol 117, the program evolved into E911 in 2016 through a memorandum and was institutionalized in 2018 through Executive Order No. 56 signed by Pres. Rodrigo Roa Duterte.

Emergency calls coursed through the E911 include those that require police assistance, fire reports, medical assistance, search and rescue, and even those that concern chemical, biological, radiological, nuclear, and explosive (CBRNE) materials.

Año said legitimate emergency calls are forwarded to the nearest Primary Service Responders and Major Support Service Responders, which in turn act immediately in coordination with the National Call Center.