Mactan Cebu airport ensures comfort, safety of passengers stranded by Taal eruption

Published January 14, 2020, 12:00 AM

by manilabulletin_admin

By Minerva Newman 

CEBU CITY—Mactan Cebu International Airport (MCIA) has adopted measures to ensure comfort and safety of passengers affected by the Taal volcanic activity with a total of 26 flights being affected.

(Juan Carlo de Vela / MANILA BULLETIN)
(Juan Carlo de Vela / MANILA BULLETIN)

These flights included 25 domestic flights to and from Ninoy Aquino International Airport (NAIA) and an international flight bound for Dubai that were cancelled at Mactan-Cebu International Airport (MCIA) while four international flights bound for NAIA were diverted to MCIA Terminal 2.

MCIA Administration and the GMR Megawide Cebu Airport Corporation (GMCAC) and all the relevant airport stakeholders, contingency measures have been put in place since Sunday to ensure the well-being of the passengers affected by the flight disruptions as well as adequate communication and planning to optimize the capacity of the airport.

For in-terminal arrangements for stranded passengers, GMCAC has distributed bottled water and small food items on a need-basis to the passengers and Concessionaires stocked up on their supplies and inventory in Terminal 1 and 2 for all passengers, according to Avigael Ratcliffe, GMCAC Corporate Communications Jr. Manager.

Ratcliffe said some F&B and retail stores also offered discounts to stranded passengers since Sunday until 12 midnight of January 14. Bus service was provided to the airlines for inter-airport transfers, as well as city hotel transfers for their stranded passengers.

For flight diversions, Ratcliffe bared that MCIA provided contingency parking spaces for the four diverted aircraft. The diverted flights were accommodated on a first-come, first-serve basis provided there are aircraft parking facilities available.

Emergency flights in instances such as fuel shortage and medical emergencies were also prioritized, at the same time, MCIA ensured available capacity is maintained for its scheduled and planned flights, she added.

For customer service support, Ratcliffe said that all information counters at Terminal 1 and 2 were properly manned 24/7 for any passenger assistance needed. GMCAC’s passenger service agents also coordinated with the different airlines to extend assistance to the affected passengers.

MCIAA and GMCAC urged passengers to coordinate with their respective airlines for their flight schedules before going to the airport. They may also call the MCIA hotline at (032) 494-7000 or monitor the MCIA FB page at for further updates.