By Ariel Fernandez
Manila International Airport Authority (MIAA) General Manager Ed Monreal has assured that weighing scales at the check-in counters in all NAIA Terminals are accurate and tested daily before the first flight.
Monreal described as “highly irresponsible” social media posts claiming that check-in weighing scales at the NAIA terminals.
He said the weighing scales are inspected and tested daily using test weights. The weighing scales are calibrated every six months by a third-party calibration center duly accredited by the Industrial Technology Development Institute (ITDI) of the Department of Science and Technology (DOST).
Some airlines also deploy their own weighing scales at check-in areas possibly giving rise to claims of passengers getting differing baggage weight results.
“I have ordered the terminal managers and the head of our Quality Management System (QMS) to direct airlines to use check-in weighing scales which are inspected, tested, and calibrated regularly pursuant to and in compliance with international standards,” Monreal said.
He said the weighing scale inspection process is enrolled as a service excellence standard in the MIAA ISO-QMS. Preventive maintenance and inspection records are kept as reference for internal and external ISO surveillance and certification audits.