Customs taps ISA to improve facilitation services

By Betheena Unite 

A non-profit organization that works on transforming the public sector was tapped by the Bureau of Customs (BOC) to provide strategic planning for its facilitation services to “gain the trust of stakeholders” amid the mission to reform the corruption-ridden agency.


The bureau tapped the Institute for Solidarity in Asia (ISA) to provide a framework for transformation through its Performance Governance System (PGS), a platform for designing, executing, monitoring and sustaining strategy.

“Working towards facilitating the ease of doing business at all ports, the Bureau of Customs enrolled itself to ISA’s PGS in order to help gain the trust of the organization’s stakeholders,” the bureau said in a statement.

According to Customs Commissioner Rey Leonardo Guerrero, the bureau’s enrollment to the PGS was part of the agency’s program on good governance and anti-graft and corruption.

A three-day strategic positioning and road mapping session was recently conducted in order to integrate the bureau’s existing plans and its 10-point priority program for 2019.

It was attended by the Customs commissioner, deputy commissioners, service directors and port collectors. Other working sessions as part of the bureau’s strategic planning will be the Cascading Session scheduled tentatively on September 5 to 6.