San Juan cop relieved for verbally abusing a call center agent in a viral video

Published July 7, 2019, 3:54 PM

by CJ Juntereal

By Aaron Recueno and Jhon Casinas

A police sergeant was sacked from his post after he was caught verbally abusing a call center agent whom he accused of cutting the line in an eatery in San Juan City.

Screencap from Youtube / MANILA BULLETIN
(Screencap from Youtube: Hefnan Macavinta / MANILA BULLETIN)

The video footage of the incident, surreptitiously taken via a smartphone, went viral and led to the identification of the policeman, Master Sergeant Arnulfo Ardales, assigned to the Police Community Precinct 3 of San Juan City.

National Capital Region Police Office Maj. Gen. Guillermo Eleazar confirmed the relief of Police Senior Master Sargeant Arnulfo Ardales, who was the night-shift supervisor of Police Community Precinct 3 located at Barangay Kabayanan.

“I already ordered his relief. He will be reassigned to the District Headquarters Support Unit,” said Eleazar.

Based on the complaint lodged by the call center agent, he was buying at the eatery at around 11 p.m. on Saturday in San Juan when Ardales confronted him and started castigating him.

San Juan City Police chief Colonel Ariel Fulo said in a report that the police officer was purchasing food at the store.


Accordingly, 21-year-old Aaron Oliver Estrada blocked him and hurriedly want to be served first.


That triggered Ardales where he began shouting profanity towards the victim.


In the video, an enraged Ardales was seen shouting at Estrada, who discretely captured the incident in a video.


“Nakikitang mong nakapila ako, gusto mo isama kita?” Ardales said.


“T*rant*do ka, bastos ka. Wala kang respeto sa pulis ha,” he added.


At one point, Andales has asked for Estrada’s ID and attempted to take the victim with him to the blaring police mobile parked outside the store.


Estrada resisted saying: “Bakit mo ako sasama? Wala naman akong ginagawa ah?”


Before leaving the store, Ardales said that he had “marked” Estrada.


Eleazar said the actions of Ardales on the video were “uncalled for.” 


“We should learn lesson from here. Dapat ma remind tayo na public servant tayo,” Eleazar said.


“Dapat hindi tayo mainit ang ulo. Hindi natin pwedeng gamitin yung pagiging nasa position natin because dun sa maling apprehension natin sa sitwasyon yun ang ating reaction,” he added.


The Metro Manila top cop has also reminded the public to also respect others, as well as cops.


Administrative charges for misconduct will be filed against Ardales, Fulo said.


The police chief added that he ordered Ardales to be present at the San Juan Police headquarters on Sunday to explain his actions, but he did not show up.


Eleazar said the incident will be investigated to determine what really happened.