Grab Philippines urges partners to resolve ‘pain points’ through dialogue

Published July 4, 2019, 8:43 PM

by Martin Sadongdong & Antonio Colina

By Alexandria San Juan

Ride-hailing giant Grab Philippines has urged its transport network vehicle service (TNVS) partners to address their “pain points” through dialogue before taking actions that could “negatively impact” the riding public.

FILE PHOTO: People wait for the start of Grab's fifth anniversary news conference in Singapore June 6, 2017. REUTERS/Edgar Su/ MANILA BULLETIN

“We urge our TNVS partners to show utmost restraint before taking actions that could negatively impact the ability of passengers to book rides. We encourage our TNVS partners to work with us, with passengers, and with our regulators to address TNVS pain points through dialogue,” lawyer Nicka Hosaka, Grab public affairs manager, said on Thursday.

The statement was issued by Grab right after the TNVS Community announced that it will stage a “Transport Holiday” on Monday to continuously protest the “problematic” policies of the Land Transportation Franchising and Regulatory Board (LTFRB) on TNVS applicants as well as the rising number of apprehensions on their fellow members.

Around 35,000 TNVS operators and drivers in Metro Manila are expected to join the scheduled transport holiday in which some will go offline for 12 hours from 6 a.m. to 6 p.m. while others will hold protest rallies in Quezon City, Manila, and in Pasig City.

While Grab said they recognized their partners’ right to free speech and peaceable assembly, the transport network company (TNC) encouraged them to work and dialogue with the regulators.

“In many ways, we also support the call for smoother processes and faster timelines. Let us take the high road and to not resort to any rash actions that would directly affect the passengers we are all committed to serve,” Hosaka added.

This was also the reaction of LTFRB chairman Martin Delgra III who said that the solution in addressing the issues being raised by the TNVS groups is through meetings and dialogues.

“In all of the transportation issues alam ko maraming problema pero yung transport strike, hindi po iyan ang solusyon. Ang solusyon diyan, pinag-uusapan yung problema para mabigyan ng solusyon,” Delgra, who attended the launching of Modern PUV Caravan in Pampanga also on Thursday, said.

“We are getting the assurance of TNCs that they are not supporting this transport holiday,” he added.