By Emmie Abadilla
For the first time in its history, Cebu Pacific Air has cancelled 50 flights since last week until today affecting around 50,000 passengers reportedly due to “operational recovery” – a combination of numerous factors ranging from delays in the procurement of plane spare parts to unexpected surges in demand from simultaneous big conferences happening outside Manila.
To prevent more extended flight delays and worse disruption, the flag carrier decided to cancel flights, mostly from its Manila hub.
The move should help stabilize flight timings, improve on-time performance and reduce inconvenience to its passengers, Charo Logarta-Lagamon, CEB Corporate Communications director, told the Manila Bulletin.
At the same time, CEB offered alternatives to passengers. They can rebook their flights for travel within 30 days from original departure date, free of charge.
Passengers can get a full refund or place the full cost of the ticket in a Travel Fund.
They can also re-route to or from alternate airports for travel within 30 days, subject to availability of seats.
On top of these, all passengers on the canceled flights will receive one round-trip travel voucher which they can use for future flights, as a sign of goodwill from CEB.
Cebu Pacific is working with the airport authorities, regulatory agencies and other stakeholders to make things better for its passengers.
The Civil Aeronautics Board is conducting routine procedures, according to Lagamon. “We are not aware of penalties yet. Our foremost concern is to assist our passengers.”
At least nine domestics flights from Manila and back were canceled last April 24.
From Sunday until today, CEB has cancelled 24 domestic flights from Manila and back. These are:
5J395/5J396 Manila-Cagayan de Oro (Laguindingan)-Manila
April 29 (Monday)
5J991/5J992 Manila-General Santos-Manila
5J641/5J642 Manila-Puerto Princesa-Manila
April 30 (Tuesday)
5J513/5J514 Manila-San Jose-Manila
CEB said they will provide an additional list of cancelled flights if it becomes necessary.