BIR instructs tax officers to be efficient, courteous to taxpayers filing ITRs

Published March 26, 2019, 11:54 AM

by Patrick Garcia

By Jun Ramirez

The Bureau of Internal Revenue (BIR) has reminded tax officers nationwide to be more efficient and courteous in attending to the needs of taxpayers who will be trooping to regional and district offices to submit their 2018 income tax returns (ITR).

Bureau of Internal Revenue (MANILA BULLETIN)
Bureau of Internal Revenue (MANILA BULLETIN)

Revenue Deputy Commissioner for Operations Arnel Guballa said the April 15 deadline will not be extended, and that fines will be imposed against late filers.

The revenue official said regional directors should remind their staff to observe the “No Noon Break Policy,” with substitute personnel taking over the counter of their colleagues who will be taking their lunch break.

He reminded them of the provisions of RA 11032, or the Ease of Doing Business and Efficient Delivery of Government Services that stress the importance of giving clients quick and courteous service.

Guballa said queuing at service counters should be avoided by promptly processing the documents sought by the taxpayers.

Meanwhile, the BIR announced yesterday that eBIRForms are now available at its website,

The forms are used by taxpayers filing mixed income, trust and estate as well as those using the itemized method of deduction.

The BIR instructed last week this group of taxpayers to file their returns manually and pay taxes over the counter in authorized agent banks (AABs) due to intermittent computer shutdown caused by technical problems.(