By Alexandria Dennise San Juan
Ride-hailing company Grab Philippines has launched new and enhanced app-features to provide passengers with better riding experience after hitting its three billion-ride mark across the Southeast Asia.
Grab Philippines country head turned president Brian Cu said the three-billion passenger mark was reached by the company on January 20, only six months after recording its two billion rides.
With the milestone, the ride-sharing app has announced its “Better Everyday” initiative through rolling out a series of app enhancements that will improve “overall customer experience.”
This week, Grab boasts its five new transport features that, according to them, will “redefine customer experience in the ride-hailing industry.”
These features include cancel anytime (before allocation), saved places, rewards points for passengers who were canceled on, change destination, and lost and found, which can now be used by consumers.
The cancel anytime feature allows consumers to cancel their booking attempt before a driver gets assigned, while saved places allows the quick selection of frequently used addresses for pickup or drop off.
Grab has also taken into consideration the feedback of both passengers and drivers on cancellation of allocated bookings. If the driver cancels a booking, the consumer will get 30 GrabRewards points credited within 24 hours.
In case of incorrect location setting, riders may now modify their drop-off points while in transit.
The company has also integrated into the app a new lost and found feature, which helps passengers contact the driver directly after a completed booking for recovering items left in the car.
“This 2019, we continue to underscore our commitment towards a better Grab experience. We are happy to start the year with an introduction of new features that will redefine consumer experience,” Cu said.
Aside from transport, Grab has introduced other services over the years such as GrabFood, GrabExpress, GrabRewards, and GrabPay as it affirms its position as the “only everyday app” in the country.