By Chito Chavez
Quezon City Vice Mayor Joy Belmonte vowed to enforce reforms once she gets elected mayor.
Faced with internal administrative challenges of the city, Belmonte had received complaints on the current status of processing documents in the city prompting her to want to make all the transactions more convenient.
“I received numerous complaints from a lot of people that they are looking for a mechanism where their concerns, grievances, and questions can easily be answered; and within minutes they will receive the response that they are expecting,” Belmonte said.
Belmonte said she plans to address the woes of city hall clients who she claimed were made to go back to city hall to process their required documents.
She also acknowledged how several layers in the system had affected the rate of response to concerns especially those in the barangay level.
“What happens nowadays, may nasirang street light lang, bago aksyunan dadaaan muna kay kagawad, kay kapitan, kay konsehal at kung saan-saan pa bago makarating ‘yung problema sa task force na pinaka-concern sa bagay na ‘yon. That’s the problem,” Belmonte noted.
“If we are able to address that, that’s the time when we can create a culture where people look highly at the government,’’ she concluded.