Cebu Pacific operations back to normal

Published August 21, 2018, 9:51 AM

by Patrick Garcia

By MB Online

Cebu Pacific airlines resumed normal operation on Tuesday after numerous delays and cancellation of flights due to a runway mishap involving Xiamen airline’s aircraft.


“Barring any other technical, weather-related or other extraordinary circumstances, we do not plan to cancel flights,” Cebu Pacific said in an advisory.

It added that passengers on all domestic and international flights flying out of the NAIA Terminal 3 from August 17 until today, August 21, 2018 may still opt to re-book their flights for travel within 30 days.

The airline also apologized to all the passengers affected by the incident.

Cebu Pacific thanked airport agencies, airline staff, and passengers for their full cooperation when the Ninoy Aquino International Airport (NAIA) turned chaotic as it got filled with stranded passengers.

“We would like to express our gratitude to the Department of Transportation (DOTr), Civil Aviation Authority of the Philippines (CAAP), Manila International Airport Authority (MIAA), and the Civil Aeronautics Board (CAB) for their assistance. We also thank the domestic airports for their cooperation and assistance during instances when we had to divert flights”.

“Please allow us to extend our heartfelt gratitude to the men and women of Cebu Pacific—from our pilots to cabin crew; frontliners; ticketing agents; call center representatives; customer communications staff; and other support team members for volunteering to take on extended duty to help manage the situation as best they could”.

“Most importantly, we thank our passengers for their patience and understanding,” it stated.

A Xiamen Air jet made a hard landing at the NAIA before midnight Thursday which caused the temporary closure of the airport’s 06/24 runway.

On Monday, Xiamen Airlines issued a public apology on its Facebook page.