LTFRB reminds Grab to inform them if they would be imposing cancellation rates to passengers

Published June 5, 2018, 7:14 PM

by Roel Tibay

By Alexandria Dennise San Juan

The Land Transportation Franchising and Regulatory Board reminded ride-sharing firm Grab Philippines to inform them first should they will be imposing cancellation rates to passengers.

A Grab employee uses the app to book a cab for passengers at the Ninoy Aquino International Airport (NAIA). (REUTERS/Romeo Ranoco / MANILA BULLETIN)
(REUTERS/Romeo Ranoco / MANILA BULLETIN)

Lawyer Aileen Lizada, a member of the LTFRB, said that the dominating ride-hailing app should notify them first if they would be imposing charges to passengers cancelling their bookings.

“You [Grab] should inform LTFRB if you would have cancellation rates. And what under circumstances is that cancellation rate from?” Lizada said in a mix of English and Filipino at the sidelines of Grab’s discussion with its partner-drivers in Quezon City on Monday.

Grab said they are planning to impose charges for passengers cancelling rides to compensate drivers for their “wasted time” on travelling.

“Right now, if a rider cancels more than a certain number of time within the day, they will not be prioritized. They will have a hard time booking again throughout that course of the week,” Grab Philippines Country Head Brian Cu said.

To avoid further issue, Cu said they would work first on getting the approval of charging cancellation fees from the Board, then work on the technology side before implementing it.

Lizada added they are currently discussing with the transport network companies on the possibility of “blacklisting” of riders aside from blacklisting TNVS.

“May mga pasaway na riders din kasi talaga. (There are also hard-headed riders.) That’s why the TNCs will be coming up with a common protocol,” Lizada said.

According to Lizada, among the grounds to be considered for blacklisting are when passengers damaged the car, and sexual assault on the TNVS.

“TNCs, really, they are new. TNVS is the newest denomination. We are learning a lot, we are learning together, we need to know what is their formula while we move forward,” the board member said.

“It cannot be a hard and fast rule but what is clear dito, there is a need for regulation. The role of government should be to provide fair competition as we do consumer protection,” she added.

 
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